Welcome to
Genome Medical

As an in network provider, Genome Medical can provide you and your family with expert care throughout your genetics journey.

Meeting with a board-certified genetic counselor can help you and your family understand available treatment options to better manage a genetic condition, or get a diagnosis related to a complex medical concern.

Whether you have a diagnosis or not, Genome Medical is here to help. Schedule an appointment to start working with a board-certified genetic counselor and get expert guidance, all from the comfort of your own home.

Schedule An Appointment

Meet with a board-certified genetic counselor in less than one week. Appointments are delivered via a 30-60 minute phone call.

The cost of your consultation can be billed to insurance, in the same way as it is for other specialist appointments. If genetic testing is indicated, this can also be billed to medical insurance. You may need to work with the genetic testing laboratory and Aetna to determine whether there will be any out of pocket costs associated with your consultation or with genetic testing.

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Expertise You Can Trust

Genome Medical is the country’s leading telehealth genetics care delivery company, making genetics care accessible for patients. Our clinical team includes experienced genetic counselors, medical geneticists, pharmacists and other specialists who provide care across all 50 states.

What to Expect

Initial Consultation

Talk with a genetic counselor by phone to review your family health history and answer any questions you may have so you can decide if genetic testing is right for you.

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Genetic Testing

If you decide to proceed with testing, a blood or saliva sample collection kit will be mailed directly to you. When the sample is collected and received by the lab, they will begin the genetic testing.

Results Sent to You

When your results are ready, Genome Medical will contact you. Results are ready approximately 2-4 weeks from the time your sample arrives at the lab.

Results Consultation

Review your test results with a genetic counselor. During this phone session, you can discuss the results of your test and what they may mean for you and your family. Afterwards, you’ll receive a written summary and guidance on next steps.

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Frequently Asked Questions

Genetic counselors are healthcare professionals with education focused on medical genetics and counseling. Genetic counselors are specifically trained to:
  • Help you understand how your personal and family medical history may impact your health
  • Discuss genetic testing options that may be appropriate for you
  • Explain what genetic test results mean for you and your family members
  • Address any questions or concerns you have about genetic testing
  • Provide recommendations for you and your healthcare provider to make medical decisions that may lower your risk

  • Gather your personal and family health history. Talk to family members about any health conditions in the family, as well as the age that relatives were diagnosed.
  • If you or a family member have had genetic testing, please upload a copy of the result/s to your Genome Medical patient portal before your appointment. You will get access to the patient portal once you schedule your appointment. This is very important to ensure your genetic counselor can prepare for your appointment.
  • Think about questions you may have for your genetic counselor.

You will receive a phone call from your genetic counselor at the time of your scheduled appointment. Appointments are typically 30-60 minutes. During the appointment, your genetic counselor will review your personal and family medical history, assess your risk for inherited genetic conditions, and may discuss the benefits and limitations of genetic testing. Your genetic counselor will also address your concerns or questions about genetic testing. If genetic testing is performed, your genetic counselor can explain what your results mean for you and your family.

Genetic testing involves looking at blood, saliva or other tissues to find changes in an individual's genes. These genetic changes may cause an increased chance of certain medical conditions. Genetic testing is typically done at a specialized laboratory. Genome Medical does not perform genetic testing. As a medical practice, Genome Medical’s providers can order genetic testing, when medically appropriate, for U.S.- based patients.

Genetic testing is useful in many areas of medicine and may change the medical care you or your family members receive. For example, genetic testing may help to diagnose a medical condition. Genetic test results may help you and your care providers make more informed decisions on how to prevent or treat a medical condition. There are thousands of genetic tests available today. A genetic counselor can help you to understand what testing may be most appropriate for you. Genetic counselors can also help to explain what genetic test results may mean for you and your family.

In most cases, genetic testing can be performed on a blood or saliva sample. If testing is done on a saliva sample, a collection kit can be sent to you in the mail and you can collect the sample from the convenience of your home. If a blood sample is needed, you may be directed to a location near you that can perform blood draws to have a sample collected. In either case, the sample then is mailed to the lab for the testing to be completed.

The wait time to receive test results depends on the test that is ordered. In many cases, test results will be available in 2-4 weeks.

The cost of your consultation will be billed to insurance, in the same way as it is for other specialist appointments. If genetic testing is indicated, this can also be billed to medical insurance. You may need to work with the genetic testing laboratory and Aetna to determine whether there will be any out of pocket costs associated with your consultation or with genetic testing.

After your appointment, your genetic counselor will create an easy-to-understand summary of your discussion. Your visit summary may include medical recommendations based on your personal/family history and any genetic test results. Your test results can be shared with your healthcare team.

Genome Medical is a virtual medical practice. All of the platforms we use are HIPAA compliant. Your personal medical information will not be shared with any third party without your direct consent.

Genome Medical is the country’s leading telehealth genetics care delivery company, enabling a world where everyone’s health is informed by genetics. We partner with health systems, genetic testing labs and biopharma organizations, and have delivered more than 200,000 genetic counseling sessions across a wide range of clinical specialties.
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Have A Question?
We’re Here to Help!

Please contact us at Clinical@GenomeMedical.com or 877-688-0992.
A member of our Clinical Care Coordination team would be happy to assist you.