Welcome ViaCord Families
ViaCord has partnered with Genome Medical to provide you with genetic counseling services. Our team is dedicated to helping you and your family on your genetics journey.
Expertise You Can Trust
Genome Medical is the country’s leading telehealth genetics care delivery company, making genetics care accessible for patients. Our clinical team includes experienced genetic counselors, medical geneticists, pharmacists and other specialists who provide care across all 50 states.
What to Expect
Activate and Schedule
Once you’ve purchased your ViaCord genetic test(s), you will receive an email from Genome Medical titled “ViaCord Customers: Schedule your required pre-test consultation with Genome Medical”. At that time you will complete your Genome Medical account registration, and once logged in, schedule your appointment with a board-certified genetic counselor. We recommend that you schedule your appointment as soon as possible.
Appointments take approximately 30-60 minutes and we typically have availability within one week. An appointment is required before your test can be authorized.
If you are expecting a child, please complete your appointment prior to the delivery of your baby.
If you prefer to schedule with someone directly, please call 877-688-0992 and a member of our team will assist you.
Attend Your Pre-Test Consultation
During your appointment, your genetic counselor will:
- Answer any important health questions you may have
- Collect your personal and family health history
- Review any genetic testing that has been ordered or performed
- Assess your risk for a variety of inherited conditions
If you’ve ordered a test that requires a saliva sample, please remember to return your saliva sample after the consultation.
Get Your Results
Once the test has been authorized and the sample is received by the lab, results will be ready in:
- 4-6 weeks for the Genetics Insights Panel
- 8-10 weeks for Whole Genome Sequencing
Genome Medical will notify you when your results are available and you will have the option to schedule a post-test counseling appointment to review your results with a genetic counselor.
The turnaround times do not begin until the pre-test consultation has been completed and the sample has been submitted.
Results Consultation
If you wish to speak to a board-certified genetic counselor following the return of your genetic test results, click the “Schedule Appointment Now” link found in your results email, or you can call us at 877-688-0992.
During your appointment, your genetic counselor will:
- discuss your genetic test results and the impact that they have on your health and disease risks
- review recommended next steps for your care
- discuss the impact of your test results on your family members
- review who else in your family may benefit from genetic testing
Frequently Asked Questions
- Help you understand how your personal and family medical history may impact your health
- Discuss genetic testing options that may be appropriate for you
- Explain what genetic test results mean for you and your family members
- Address any questions or concerns you have about genetic testing
- Provide recommendations for you and your healthcare provider to make medical decisions that may lower your risk
- Gather your personal and family health history. Talk to family members about any health conditions in the family, as well as the age that relatives were diagnosed.
- If you or a family member have had genetic testing, please upload a copy of the result/s to your Genome Medical patient portal before your appointment. You will get access to the patient portal once you schedule your appointment. This is very important to ensure your genetic counselor can prepare for your appointment.
- Think about questions you may have for your genetic counselor.
You will receive a phone call from your genetic counselor at the time of your scheduled appointment. Appointments are typically 30-60 minutes.
During the appointment, your genetic counselor will review your personal and family medical history, assess your risk for inherited genetic conditions, and may discuss the benefits and limitations of genetic testing. Your genetic counselor will also address your concerns or questions about genetic testing. If genetic testing is performed, your genetic counselor can explain what your results mean for you and your family.
Genetic testing involves looking at blood, saliva or other tissues to find changes in an individual's genes. These genetic changes may cause an increased chance of certain medical conditions.
Genetic testing is typically done at a specialized laboratory.
Genome Medical does not perform genetic testing. As a medical practice, Genome Medical’s providers can order genetic testing, when medically appropriate, for U.S.- based patients.
Genetic testing is useful in many areas of medicine and may change the medical care you or your family members receive. For example, genetic testing may help to diagnose a medical condition. Genetic test results may help you and your care providers make more informed decisions on how to prevent or treat a medical condition.
There are thousands of genetic tests available today. A genetic counselor can help you to understand what testing may be most appropriate for you. Genetic counselors can also help to explain what genetic test results may mean for you and your family.
