CASE STUDY: Health System Reduces Genetic Counseling Wait Time
The genetics department of a large health system had staff turnover with a gap in experienced, licensed genetic counselors. This gap, plus an increase in the number of referrals resulted in long patient wait times. The health system addressed this year-long challenge by partnering with Genome Medical.
RESULTS AND BEYOND
The collaborative relationship between Genome Medical and this health system facilitated a nimble solution. Patients and providers expressed strong satisfaction with the telegenetics service.
OF PATIENTS FOUND THIS SERVICE VALUABLE
NET PROMOTER SCORE
WOULD RECOMMEND OUR SERVICES
