Demand for Genetics Strains Resources
One of the largest pediatric healthcare networks in the nation, Valley Children’s Healthcare (VCH) cares for families across central California, with 7 million people in its service area. Like many genetics programs, VCH had more patient demand than it could support, receiving over 50 referrals per day from more than 3,000 providers in the region.
Difficulty recruiting and retaining genetics professionals to its rural location further stretched its ability to maintain service levels. This resulted in a growing backlog of patients waiting 6 to 12 months to see a genetics provider.
Seeking to continue delivery of high-quality, timely genetics care VCH sought external support. VCH chose to partner with Genome Medical to support its internal genetics team through telehealth genetic counseling and genetic test ordering.